Privacy Policy

01 Introduction

RAprime Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, use our trading platforms, or enroll in Primes Academy courses.

02 Information We Collect

We collect personal information you provide directly to us, as well as data automatically generated when you use our services:

Information you provide:

• Identity data — full name, date of birth, nationality, government-issued ID;
• Contact data — email, phone number, postal address;
• Financial data — bank account, card details, source of funds, trading history;
• Account data — username, password, security questions, 2FA secrets;
• Communication data — emails, support tickets, chat messages.

Information collected automatically:

• Device data — IP address, browser type, OS, device identifiers;
• Usage data — pages visited, features used, trade activity, session duration;
• Location data — approximate geolocation from IP address.

03 How We Use Your Data

We use your information to:

• Provide, maintain, and improve our trading and educational services;
• Verify your identity and comply with KYC/AML legal obligations;
• Process deposits, withdrawals, and trade executions;
• Deliver course content and certificates;
• Send service notifications, security alerts, and (with consent) marketing communications;
• Detect, prevent, and investigate fraud or security incidents;
• Comply with court orders, subpoenas, and applicable laws.

04 Cookies & Tracking

We use cookies and similar tracking technologies to recognize you, remember your preferences, and analyze how you use our services. We use:

• Essential cookies — required for the site to function (e.g., session, security);
• Performance cookies — help us understand usage patterns (e.g., Google Analytics);
• Functional cookies — remember your settings (e.g., language, theme);
• Marketing cookies — used to deliver relevant ads (only with your consent).

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

05 Sharing Information

We do not sell your personal data. We may share information with:

• Service providers — payment processors, KYC verification providers, cloud hosting, email/SMS providers, bound by strict confidentiality agreements;
• Regulators and authorities — when required by law, court order, or to comply with AML obligations;
• Affiliates — within the RAprime corporate group for centralized operations;
• Successors — in case of merger, acquisition, or asset sale, with prior notice to you.

06 Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Two-factor authentication (2FA) on all client accounts;
• Segregated client funds in tier-1 banking institutions;
• Regular penetration testing and security audits.

07 Your Rights

Depending on your jurisdiction, you have the right to:

• Access — request a copy of personal data we hold about you;
• Rectification — correct inaccurate or incomplete data;
• Erasure — request deletion of your data ("right to be forgotten");
• Restriction — limit how we process your data;
• Portability — receive your data in a portable format;
• Object — opt out of marketing communications or automated decision-making;
• Withdraw consent — at any time, where processing is based on consent.

To exercise these rights, contact privacy@raprime.com. We will respond within 30 days.

08 International Transfers

Your data may be transferred to and processed in countries outside your home country, including the Comoros Union, Kuwait, the European Union, and the United States, where our service providers operate.

We ensure such transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

09 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10 Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Active account data — retained while your account is open;
• Transaction records — retained for at least 7 years to comply with financial regulations;
• KYC documents — retained for 5 years after account closure;
• Marketing data — retained until you withdraw consent.

11 Policy Updates

We may update this Privacy Policy from time to time. Material changes will be notified via email or prominent in-platform notice at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the latest revision.

12 Contact DPO

For privacy questions or to exercise your rights, contact our Data Protection Officer:

• Email: privacy@raprime.com
• Phone: +965 2227 4778
• Postal: Data Protection Officer, RAprime Ltd, Yaqoub Tower Floor 22, Hamad Al-Saqer St., Al-Salihiya, Kuwait City